Boosting Your Net Promoter Score
If you’re in a business where long-term relationships matter – and that’s most businesses – then a company-wide plan for improving your Net Promoter Score (NPS) is worth considering.
A previous post introduced NPS, explained how it’s calculated, and described how a company’s reliance on “bad profits” can result in a low NPS and a customer base that might be actively seeking other sources for the services you’re providing. So there’s a strong case for implementing a plan for bringing up your company’s NPS.
